Frequently Asked Questions

 

 

When is a good time to take my blood pressure?

It is best to measure your blood pressure in the middle of the day. It is typical for your blood pressure to be lower in the morning than in the evening. Also, smoking, eating, and working out can affect your blood pressure, so we recommend that you wait at least 1 hour after any of these activities before checking it.

Back to Index

Is it normal for my blood pressure to fluctuate?

Yes, it is normal for an individual to have 25-30% fluctuation in blood pressure throughout the day. Normal, everyday activities can cause blood pressure to rise or fall, such as walking a certain distance, high stress levels, or even what you ate for breakfast. However, if you are sure there is no reason your blood pressure should fluctuate as much as it is, then we recommend you go see a doctor.

Back to Index

What is BMI?

BMI stands for Body Mass Index. It is a measure of body fat based on height and weight

Back to Index

Are There People for Whom the Scale is Not Appropriate?

People with pacemakers are advised not to use the monitors. Although there are no known health risks, this is a precaution that is advocated by all manufacturers of BIA (Bioelectric Impedance Analysis). Accuracy is an issue for certain categories of people, but the units may still be used to monitor trends and accurately show degree of change.

They include:

• Pregnant women

• People who exceed the weight capacity of the scale (models vary) and/or exceed 75% body fat

• Professional athletes and bodybuilders

Back to Index

If I Have Any Other Issues, Where Can I Find Support?

a) Please use this manual/training book for self-help

b) Please visit our extended FAQ page on our website: support.fitrax.com

c) Your company has a dedicated support email: companyname.wellness@fitrax.com

Back to Index

Where is My Data Saved?

The data is stored securely on the FITRAX cloud and only accessible by you.

Back to Index

Is My Data Secure?

Your data is private and secure. It is only visible to you unless you decide to share with someone you know. We do not share or sell your data with any third party. If you chose to enter a challenge or competition, you will be asked if it’s ok to share your step activity. Please be assured that your other data is anonymous and will not be shared without your expressly stated permission.

Back to Index

Is My ActivBAND Waterproof?

Your ActivBAND is water resistant. Don’t submerge in water, but getting caught in the rain is fine!

Back to Index

How do I Sync My ActivBAND using the ActivLIFE App?

Please log into your ActivLIFE app. *Please note that the date and time on your band will sync with your phone.

a) When logging into the ActivLIFE app, make sure your ActivBAND is nearby.

b) Click on the human icon at the bottom left of the screen

c) You should see the “Sync” button underneath your profile image

d) Click “Sync ActivBAND”. The process should take about a minute or less depending when you last synced

Back to Index

How Accurate is My ActivBAND?

FITRAX is dedicated to developing the most accurate wrist-based activity trackers in the market. Our team has worked on the product for over 2 years and has performed multiple studies to ensure the accuracy of our ActivBAND. While accuracy counts, we believe tracking your health & fitness trends are what lead to big results. We want to make people more aware of their everyday activities and motivate them to do more.

Back to Index

Will I Lose My Data If My ActivBAND Battery Dies and I Have Not Synced?

No, you will not lose your data. The tracker on the ActivBAND retains data for up to 30 days.

Back to Index

How Do I Charge My ActivBAND?

a) Remove tracker from ActivBAND

b) Insert tracker into USB charging cradle, ensure charging pins on cradle align with charging ports on tracker

c) Insert the charging cradle into a USB port or a certified USB charger

d) If properly mounted, the tracker will display “FITRAX” followed by a charging battery image

e) Charging process should take 1 – 2 hours

f) A fully charged tracker should last 5 – 7 days

Back to Index